Juste is an independent NDIS provider directory and operations platform. Participants and families can search and find support workers and providers for free. Providers get a listed profile plus a full business system: compliance tracking, service agreements, NDIS-compliant invoicing, expense and mileage tracking, and a tax-time export for their accountant.

Is Juste free for participants?

Yes. Participants and families can browse the Juste directory, view provider profiles and contact providers at no cost. No account is needed to search.

How much does Juste cost for providers?

Juste charges a flat membership fee based on team size, starting from A$29 per month for the Solo tier for independent support workers. There is no commission on any job or booking, ever. Providers keep 100 percent of what they earn.

Is Juste affiliated with the NDIA?

No. Juste is an independent platform operated by Leah Justyce Art Gallery (ABN 73 658 665 321). It is not affiliated with, endorsed by, or operated by the National Disability Insurance Agency or the NDIS Quality and Safeguards Commission.

Can independent support workers use Juste?

Yes. Juste is specifically built for independent support workers operating as sole traders. The Solo membership tier is designed for a single operator and includes a directory listing, compliance register, service agreement builder, NDIS-compliant invoicing, expense tracking, mileage log and a tax-time export.

How does NDIS invoicing work on Juste?

Juste builds NDIS tax invoices from the current 2026-27 support-item catalogue. Providers select the support item, enter hours and dates, and Juste calculates the total with price-cap warnings. Invoices can be emailed to plan managers or participants and exported for PRODA. Most NDIS supports are GST-free, and Juste handles this correctly per invoice.

What is a service agreement and does Juste provide one?

A service agreement is a document between a provider and a participant that sets out the supports to be delivered, pricing, cancellation terms and the rights and responsibilities of both parties. Juste includes a service agreement builder that generates a compliant template covering all required sections, which can be printed or saved as a PDF.

How does Juste help with NDIS compliance?

Juste includes a compliance register where providers and agencies can store credentials including NDIS Worker Screening clearances, WWVP checks, First Aid, CPR, insurance certificates and qualifications. The register tracks expiry dates and shows alerts when credentials are expiring within 60 days.

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Published 29 September 2026

NDIS complaints backlog 2026: what the numbers show

Data obtained through a freedom of information request and reported by ABC News shows Australia's NDIS Quality and Safeguards Commission is sitting on just under 13,000 open complaints - and participants who have gone through the process are describing long delays on cases involving alleged fraud, abuse and neglect.

The trend

January 2025	25,000+ open complaints
March 2026	15,000+ open complaints
September 2026	~13,000 open complaints

The backlog is genuinely falling - Acting Commissioner Natalie Wade said the number of complaints awaiting processing has dropped 52% since July 2025, attributed to organisational and regulatory changes. But the Commission is still missing its own target: it aims to close half of all complaints within 90 days of being lodged, and has managed only one in three closures within that window across the last two quarters.

What that looks like for individual cases

ABC's reporting cites specific cases behind the numbers: a participant with cerebral palsy went without support for three weeks after allegedly having $16,000 defrauded from her plan; in another case, it took four months before a caseworker was even assigned to investigate reports of abuse and neglect; and one participant reported waiting on hold for an hour and 40 minutes without ever speaking to a Commission staff member.

A former senior NDIS Quality and Safety manager told the ABC that complaints are routinely closed without staff having actually spoken to the person who made them - a claim that, if accurate, means the headline backlog number may understate how many complaints are genuinely being resolved versus simply closed out.

Why this matters if you're considering making a complaint

None of this means a complaint isn't worth making - safeguarding issues, fraud and abuse still need to be reported. But it's realistic to expect the process to take longer than the Commission's own target, particularly for anything more complex than a straightforward service issue. Keeping your own dated record of what happened, when, and any correspondence with the Commission is worth doing regardless of how quickly a case moves - it's the same discipline the new NDIS record-keeping rules ask of participants generally.

Keep your own record, just in case

Free for participants: file invoices, notes and correspondence in one place, with a keep-until date and an audit-ready export if you ever need it.

Create your free account

Go deeper

Your rights as an NDIS participant in 2026 NDIS record-keeping requirements 2026: what you must keep, and for how long

Sources

This article is general information, is dated 29 September 2026, and reflects reporting available at that time. It is not affiliated with or endorsed by the NDIA or the NDIS Quality and Safeguards Commission. If you need to make a complaint, or need support with the process, the Commission's contact details and an independent advocate can help.