How to run your own NDIS support work business

Working for yourself as an NDIS support worker is a real small business, even if it is just you. The support work is the easy part - you already do that well. The part that catches people out is everything around it: invoicing, records, compliance and getting paid. Here is how to keep all of it simple.

Get your basics in order first. You will need an ABN, the right insurance for support work, and a clear idea of which supports you deliver and what the NDIS Price Guide allows you to charge for them. This is the foundation - participants and plan managers will expect you to have it, and it protects you.

Invoicing is where cashflow lives or dies. Every invoice needs the correct support item number, the service date, the hours, your details and the mandatory NDIS statements. A tidy, correct invoice gets paid; a messy or incorrect one gets bounced and delays your money by weeks. If you are self-managing this in a spreadsheet, it is easy to slip up as you get busier.

Records matter more than people expect. Good notes are not just good practice - they are your evidence if a support is ever queried. The strongest records are ones that cannot be quietly changed after the fact, written close to the time of the shift. This protects you and the participant equally.

Then there is being found and staying organised - a profile participants can find, a schedule you can actually see, and a way to keep each participant's details and history in one place instead of scattered across your phone.

You can run all of this yourself with separate tools, or you can run it in one place. Juste puts the whole operation together on the entry-level Solo membership: a findable profile, your schedule, compliant invoicing built from the current support-item catalogue with PRODA export, and append-only notes that protect your record. One flat fee, no commission, so the business side stops eating your evenings and your pay.